Service Options

Your KIRBY is a valuable asset and just like your motor vehicle, regular servicing is recommended to prolong your vacuum cleaner's life and to maintain performance and efficiency. We recommend that your machine is serviced every two to three years, depending on the amount and type of use it gets.

QCE's Service Offers

Pick up and delivery service:

You can have your machine picked up from your door by courier and returned the same way for only $15 each way from anywhere in the Waikato, $20 each way for the rest of the North Island and for $30 each way from anywhere in the South Island, so you don't even have to leave home.

Pop in to our Service Centre:

If you would prefer to bring your  KIRBY in to us yourself, for minor repairs only such as power cords and brush roller replacement, our Service Department is open from 9.00am - 5.00pm Mondays to Fridays.  You will find us at 16 Devon Road, Frankton, Hamilton.

For major repairs and service ing your machine will need to be couriered to our service centre in Whitianga, so please call us to make arrangements.

We get pretty busy, so cannot always guarantee same day service - please call first to make a booking if the turn-around time is critical to you.

Full Service  - $145.00 including gst

  • We test the appliance for any mechanical issues and tag it for electrical compliance;
  • We check the electrical integrity of the appliance;
  • We check for general wear and tear of all major components;
  • We will contact you first if the repair exceeds an agreed amount;
  • We clean components within the appliance for improved performance and reliability;
  • We leave your appliance feeling & performing like new again;   
  • Includes a FREE bag & belt.

Warranty Service  - $99.00 including gst

  • Full Service as above, if your machine is within the 3 year warranty period from date of purchase.

Valet - $105.00 purchased with a service or

           $125.00 purchased alone, incl. gst 

  • We clean and polish all exterior alloy parts to make your Kirby look like new;
  • We remove most scratches and other defects caused by general use;
  • We clean the interior of the machine;
  • We wash and deodorise the outer bag which removes odours and most stains caused by general use;
  • We leave your appliance looking like new again;
  • Includes a FREE bag & belt.

Labour / quote cost - $50.00 including gst

  • Bags, belts, roller brushes, power cords* and many other external parts purchased from QCE will be fitted FREE!
  • *$5.00 test & tag fee applies to power cord fitting

Any additional parts that might be required are additional to the service fee.

Quote fee not charged if work proceeds.

Our Service Manager will phone for your approval first.

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